Frequently asked questions

For summer (June–September) we recommend booking 2–4 weeks ahead. Off-season, most experiences are available up to 48h before.

Yes — you can book experiences on any of the nine islands. Each experience is booked individually, so you complete a separate booking for each one.

No. A digital voucher on your phone works everywhere.

No — we list single activities only, not multi-day packages or organised tours.

Visa, Mastercard, Apple Pay, and Google Pay.

Your card is charged at the time of booking.

All payments are processed through PCI-DSS compliant providers. We never store your full card details.

Prices include IVA (Portuguese VAT) and all mandatory charges. The operator running your experience issues the invoice (fatura).

Cancellation terms are set by each operator and shown before you book — many allow free cancellation 24–48h before the start, but always check the specific policy on the listing.

If the operator cancels for weather or safety, you get a full refund; a reschedule is offered when the operator can arrange one.

Refunds go back to your original payment method and take 5–10 business days.

Date-specific tourism has no 14-day withdrawal right (DL 24/2014, art. 17.º). Your mandatory consumer rights are unaffected.

Meeting points are in your voucher and emailed to you the day before.

Layered clothing, sunscreen, water, and closed-toe shoes. Experience-specific requirements are in the listing.

Use the accessibility filters to find step-free or wheelchair-friendly experiences, and confirm the specifics with the operator before booking.

DoAzores is a booking platform and disclosed intermediary — the operator provides the experience and issues your invoice. We book it in their name and on their behalf.

Contact our support or the operator first. You can also use the Livro de Reclamações Eletrónico, Portugal's official complaints book.