Frequently asked questions
Everything you need to know before your Azores adventure.
Booking
How far in advance should I book?
For summer (June–September) we recommend booking 2–4 weeks ahead. Off-season, most experiences are available up to 48h before.
Can I book experiences on multiple islands?
Yes — add experiences from any of the nine islands to a single cart and check out once.
Do I need to print my voucher?
No. A digital voucher on your phone works everywhere.
Payments
Which payment methods do you accept?
Visa, Mastercard, MB WAY, Multibanco, PayPal, Apple Pay, and Google Pay.
When am I charged?
Your card is charged at the time of booking.
Is my payment secure?
All payments are processed through PCI-DSS compliant providers. We never store your full card details.
Cancellations & refunds
Can I cancel my booking?
Most experiences are free to cancel up to 24h before the start time. See our Cancellation Policy for details.
What if the weather is bad?
If the guide cancels due to weather or safety, you get a full refund or a free reschedule.
On the day
Where do I meet the guide?
Meeting points are in your voucher and emailed to you the day before.
What should I bring?
Layered clothing, sunscreen, water, and closed-toe shoes. Experience-specific requirements are in the listing.
Still have questions? Contact us.