Welcome to DoAzores, operated by Basalticware, Lda., NIPC 519609557, Carreira de São Francisco, 7, 9680-107 Vila Franca do Campo, Açores, Portugal. These Terms govern your use of our website and booking service. By using our services you agree to these Terms.
1. Who we are and our role
DoAzores is an online marketplace and intermediary. We let you discover and book tourism activities offered by independent third-party operators (the “Operator”).
We act as a disclosed agent, in the name and on behalf of the Operator, and collect payment on the Operator’s behalf. When you book, you enter into a contract directly with the Operator, who provides the activity and issues your invoice (fatura). DoAzores is not a party to that contract and is not the provider of the activity.
DoAzores is not a travel agency and is not an organiser or retailer of travel packages or linked travel arrangements (Directive (EU) 2015/2302 and Decreto-Lei 17/2018). We list single activities only.
2. Definitions
- Activity — the experience you book.
- Operator — the third-party provider of the Activity.
- Booking — your confirmed reservation.
- We / us — DoAzores.
3. Booking and contract formation
When you complete a Booking and receive our confirmation, a contract for the Activity is formed between you and the Operator, subject to the Operator’s own conditions shown on the activity page.
You must provide accurate booking information and meet any eligibility, age, health or fitness requirements stated for the Activity.
4. Prices and payment
Prices are shown in EUR, inclusive of IVA (Portuguese VAT) and all mandatory charges; any service fee is disclosed before you pay.
Payment is processed securely (via Stripe) and collected on the Operator’s behalf. You receive a booking confirmation or voucher on a durable medium.
5. Cancellations, changes and refunds
Each Activity has its own cancellation policy, set by the Operator and shown before you book — please read it, as it governs cancellations, changes and refunds.
Refunds due under that policy are processed to your original payment method.
If the Operator cancels or cannot provide the Activity (including for force majeure), you are entitled to a full refund or, where you agree and the law allows, a voucher or rescheduling.
6. Right of withdrawal
The 14-day right of free withdrawal for distance contracts (Decreto-Lei 24/2014) does not apply to leisure and tourism activities provided on a specific date or within a specific period (Decreto-Lei 24/2014, art. 17.º). Because our Activities are booked for a specific date or time, you do not have a 14-day withdrawal right.
This does not affect the Operator’s own cancellation policy (clause 5) or your mandatory rights where an Activity is not as described.
7. Your responsibilities
You agree to follow the Operator’s safety instructions and reasonable rules, to arrive on time, and to use the Platform lawfully and not to misuse or disrupt it.
8. Reviews and user content
Content you submit (e.g. reviews) must be lawful and truthful. You grant us a non-exclusive, royalty-free, sublicensable licence to use it in connection with the Platform, for the term of the applicable rights. We may remove content that breaches these Terms or the law.
9. Our liability
The Operator is solely responsible for providing the Activity safely and as described. We are not liable for the acts, omissions, negligence or misconduct of any Operator, nor for the Activity itself, subject to the paragraphs below.
We are liable without limitation for damage arising from injury to life, body or health, and for intent or gross negligence.
For slight negligence, we are liable only for breach of an essential (cardinal) contractual obligation, and then limited to the typically foreseeable damage.
Nothing in these Terms excludes or limits your mandatory statutory consumer rights (including Lei 24/96, Decreto-Lei 84/2021 and Decreto-Lei 24/2014) or any liability that cannot be excluded by law.
10. Intellectual property
The Platform, its content and marks are owned by or licensed to DoAzores. You may not copy or use them without permission.
11. Complaints and dispute resolution
Please contact us first at hello@doazores.com; complaints about the Activity should also be raised with the Operator.
Complaints Book (Livro de Reclamações Eletrónico): under Decreto-Lei 74/2017 you may submit a complaint at www.livroreclamacoes.pt.
Alternative Dispute Resolution (RAL): under Lei 144/2015 you may refer a consumer dispute to the competent RAL entity, CIMARA — Centro de Informação, Mediação e Arbitragem de Consumo dos Açores (ocimara.pt), with CNIACC (www.cniacc.pt) as the residual national entity. For disputes of reduced value (≤ €5,000) you may require arbitration (Lei 63/2019).
EU consumers may also use the out-of-court dispute-settlement mechanism under the Digital Services Act (Regulation (EU) 2022/2065).
12. Governing law and courts
These Terms are governed by Portuguese law. As a consumer, you may bring proceedings in the courts of your place of residence, and we may sue you only there. More protective mandatory rules of your country of residence continue to apply (Rome I, art. 6).
13. Changes, and how to reach us
We may update these Terms; the version in force at the time of your Booking applies to it. If any clause is invalid, the rest remains in force.
Company details (Decreto-Lei 7/2004, art. 10.º): Basalticware, Lda., Carreira de São Francisco, 7, 9680-107 Vila Franca do Campo, Açores, Portugal, registered with the Portuguese Commercial Registry under sole registration and tax number (NIPC) 519609557. Contact: hello@doazores.com.